Innovo courier services

 Online commerce has changed the way people shop forever and the major force behind making the eCommerce revolution a reality has been last-mile delivery companies. The ever-evolving ecosystem of eCommerce with the introduction of Amazon Prime’s Same Day delivery service has skyrocketed customer expectations. In the light of growing customer demands in terms of faster, same day, next day, and on-demand delivery, last mile delivery companies have geared up to help eCommerce businesses in meeting customer demands. Last-mile delivery is the costliest part of eCommerce shipping operations and is also fraught with a lot of difficulties and challenges. The main roadblocks to ensuring a smooth last-mile delivery experience are failed deliveries or delivery exceptions, delayed orders, lack of proper order tracking mechanism, etc.All of these pain points make last-mile delivery a problematic aspect of eCommerce shipping. Customer satisfaction and customer retention are every online business’s goals. Therefore, it’s crucial that e-commerce enterprises do their very best to enhance customer satisfaction by streamlining their last-mile delivery operations. In this article, we are going to list the top 10 last mile delivery companies that provide shipping services to eCommerce customers. We will also take a detailed look at what last-mile delivery means, what challenges it faces, and whether or not picking a last-mile delivery company is right for your business. Let’s start! 

Technology is at the forefront of everything we do. Direct Couriers were one of the first to introduce signature on glass technology and live GPS tracking. Today, with our dedicated team of programmers, we are constantly developing new solutions based on the needs of our customers. From instant delivery progress notifications via email/sms or automated job bookings, to live warehouse stock visibility online, Innovated  Couriers has a technology solution for all your requirements. To find out more or to get a demonstration of our technology solutions, contact your Account Manager or  send an enquiry and we will have someone get back to you today.

At Innovated Couriers, technology is at the forefront of everything we do. We spend time and money to develop systems that will automate processes, remove manual key entry, reduce errors and share information across your business systems, thus allowing you to focus on what's important to you, growing your business. With our in-house development team, Innovative Courier Services develops all our technology based on the needs of our customers. We were one of the first in the industry to introduce an online booking system. Today we receive more than 2,000 electronic files a day to create job bookings. We then send milestone updates and POD data and images for these bookings. We can send/receive most commonly TXT,CSV,XML, PDF and TIF file formats. These can be sent via an API, to an email or FTP. This data exchange is also utilised for activity, KPI reporting and Invoicing. Our Systems Integration Manager will work with you to determine your exact requirements and then project manage the process every step of the way.

GPS Tracking (vehicle location) has been in the market for a number of years. At Innovated Courier Services we've simply tried to perfect the system. Once the job has been allocated to a driver, customers can simply click on the driver number online to view a photo of the driver and a GPS map of his exact location. You can then track the progress of the driver all the way from the pick up to final delivery on a map or satellite image.

Why not let your customer know (or anyone you choose) that goods have been collected and on their way to be delivered? With our receiver advice message we can send either a sms or email when the collection has been made. The email contains details of the delivery address, a photo of the delivery driver, the driver's name and an interactive map showing the exact location of the driver. Using the interactive map you can then follow the driver until the delivery is complete. 

 In order to provide our customers with more transparency of their deliveries, our customers can now notify their clients when the goods are within 6km of their delivery destination. This new feature uses Geo-Fence Technology in conjunction with our driver GPS mapping to automatically send a signal when the driver hits a 6km radius of the delivery address. An SMS and/or email are then automatically sent to the provided mobile numbers and/or email addresses. The Nearby  Notification function ensures your customers will always be prepared to receive and sign for their goods!

Innovo Courier Services' refrigerated transport division specializes in the Healthcare and Pharma Industries. We provide a  24/7, 365 days a-year delivery with all the technology benefits that you have come to expect from Innovated Couriers Services 

Innovo Courier Services Cold fleet offers full temperature controlled and refrigerated transport. From frozen to ambient control ( -25 to +25 ) with full temperature logging and reporting. 

Same Day Urgent – Book before 12pm for same day delivery

Next Day – Book by 4pm for next day delivery.

Temperature Controlled Roller Truck Service -  Specialising in airport retrieval as required.

Many healthcare products are required to be stored at specific temperature and humidity ranges to ensure product efficiency. Likewise, temperature requirements usually apply whilst these products are being transported. Packaging of cold chain medicines should be undertaken in an area specifically set aside for this purpose and be performed under conditions (temperature and time) that minimise the risk of medicine temperature excursions outside the conditions prescribed on the TGA approved product packaging. Validated temperature-control systems (e.g. thermal packaging, temperature-controlled containers, refrigerated vehicles) shall be used to ensure integrity of the cold chain is maintained during the transit period. The storage and distribution of healthcare products are regulated throughout the world by a variety of government agencies. Innovated Couriers will ensure:

• Healthcare products will be segregated from all non-healthcare products, including foods
• Regular pest control and sanitation in transporting vehicles to ensure healthcare products are not contaminated or adulterated
• Computer system validation to ensure these programs do what they are intended to do consistently and accurately
• Temperature sensitive transportation is a customised solution unlike most general freight

All applicable Innovated Couriers transport drivers and employees are trained to provide reliable and compliant cold chain services.

When transporting temperature-controlled goods, all Innovo Courier Cold vehicles are equipped with individual temperature loggers capable of reporting live temperature data and alarms. When reporting data, temperature-sensitive loggers have the capability to transmit the internal temperature every 5 minutes. If the temperature deviates from the desired range the loggers have the ability to alert the drivers and operators.   

After every trip is complete, the loggers send a detailed report to our Innovo Courier Cold Management team outlining the temperatures throughout the trip. These reports allow the operators and management to display real-time data when required by the customers.

Potentially hazardous foods must be kept under temperature control. Potentially hazardous foods are foods that might contain food-poisoning bacteria and are capable of supporting the growth of these bacteria or the formation of toxins to levels that are unsafe for consumers if the foods are not stored at the correct temperatures. Toxins are poisonous chemicals produced by some types of bacteria.

The following are examples of potentially hazardous foods:

• Raw and cooked meat or foods containing meat, such as casseroles, curries and lasagne;
• Dairy products, for example, milk, custard and dairy based desserts;
• Seafood (excluding live seafood);
• Processed fruits and vegetables, for example, salads;
• Cooked rice and pasta;
• Foods containing eggs, beans, nuts or other protein rich foods, such as quiche and soy products;
• Foods that contain these foods, such as sandwiches and rolls.

When transporting potentially hazardous food then all parties in the cold chain supply chain must ensure that the temperature of potentially hazardous food is either at 5°C or colder or at 60°C or hotter when it is received, displayed, transported or stored, depending on the product and instructions. All Innovated couriers operators fully understand the temperature required for the products they are transporting.

For more information, please email: dispatch@innovatedcourier.com